Bei by Beidoun

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FAQ

Bei is Kuwait’s local luxury website offering a remarkable shopping experience that brings you the most famous brands from all over the world; and the best part is… whichever item you choose, we’ll deliver it to your door at no extra charge*.

*Free delivery for a limited time only

Make sure you check your junk or spam folder in your personal email. If you still haven’t received the verification code, please click on “Send Verification Code” again and a second one will be sent to you in a matter of seconds.

Follow these simple steps and start a luxurious shopping experience!
  1. Create your own personal account on bei.shop to become a member.
  2. Log in, add the items you would like to purchase to your shopping cart.
  3. Click on the shopping cart and proceed to the Checkout.
  4. Select a convenient delivery time for you to receive the purchased items.
  5. Select a suitable payment method (online payment or cash on delivery)
  6. Place the order.
Once you purchase the items, there are no additional or hidden fees. We deliver your order to your door, wherever you are in Kuwait or the GCC region and at no extra cost.

If you’re not satisfied with your order, please contact one of our representatives in the Customer Care department and they will help you replace the item(s) or return them at no extra cost. For more information, please check our Return Policy or contact us on +971800686277 every day from 10:00 AM until 10:00 PM or email us at [email protected].

We accept the following payment methods:

  1. KNET
  2. Visa
  3. MasterCard
  4. Cash on Delivery
Bei started in Kuwait in 1961 with the most renowned brands from the biggest corporations from all over the world. You can be assured that everything you buy on bei.shop is 100% authentic as we only deal with authentic merchandise. We are known in Kuwait and the Middle East for being a valued and trustworthy high-end retailer of all major international brands purchased only from parent companies.
You can simply subscribe to our Newsletter and/ or follow us on our social media platforms (Facebook & Instagram) by searching for @bei.shop for the latest updates.

Yes, you need to set up an account to be able to benefit from the following services:

  • Preview new collections and receive emails on our latest news and new arrivals
  • Add the products to your Wish List including sold out items
  • Make purchases
  • Track your orders and review past purchases
  • Request a return directly from your account
  • Save your address and card details for a faster shopping experience when you visit us next time.</li.

Yes, it will. We take personal data protection very seriously here at Bei. The information your provide us with through our website is stored on secure servers. Any payment transaction carried out through our website will be encrypted using Secure Socket Layer technology. Your card details and passwords are not available to any of our employees. However, please do note that it is your responsibility to keep any website passwords or login information issued to or chosen by you, confidential. We do share data with carefully selected third parties but we take care in doing so. For more information on how we handle data, please read our Privacy Policy.

You can search for any item you’d like using the search bar in the top right hand corner of the page. You have the ability to search by brand, product ID and description. If you can’t find the item you are looking for, please contact our Customer Care department and one of our specialists will be in touch. Contact us +971800686277 every day from 10:00 AM until 10:00 PM or email us at [email protected]
Making a purchase is the easy part. Browse through the categories section including accessories, skin care, hair care, body care, nail care, fragrances and many more. Select the one you want, add it to your cart and your chosen item will appear in your shopping bag on the top right hand corner of the page. Once you click on the cart to view your items, proceed to the check out, where you will be asked to enter your card details and make your purchase.
We accept Visa, MasterCard, online credit and PayPal. However, we do not accept cash on delivery or cheques.
The currency will be chosen by default based on the country you’re currently residing in. You also have the option to change it at the top left hand corner of the homepage.